Question 1

How do I create an invoice with Invoixca?

Accepted Answer

Open the Invoice Generator from the homepage or dashboard. Enter your business details in Step 1, add your client information in Step 2, configure line items with descriptions, quantities, and rates in Step 3, then finalize tax, discount, and payment terms in Step 4. Click 'Generate PDF' to download your professional invoice instantly.

Question 2

Can I create invoices without signing up?

Accepted Answer

Yes. Invoixca provides 5 free anonymous credits so you can create, preview, and download professional PDF invoices without creating an account. Once you've used your anonymous credits, you can sign up for a free account to receive additional credits.

Question 3

How many invoices can I create for free?

Accepted Answer

The Free plan includes 5 invoice credits per month. Each invoice generation (PDF download or email send) consumes 1 credit. The Pro plan offers 100 credits/month, and the Business plan provides unlimited credits.

Question 4

Can I add my company logo to invoices?

Accepted Answer

Yes. In the invoice builder's 'Your Details' step, click the logo upload area to add your business logo. Supported formats include PNG, JPG, and SVG up to 5MB. Your logo appears prominently on all generated PDF invoices.

Question 5

Can I add a digital signature to my invoices?

Accepted Answer

Yes. Upload a digital signature image (PNG or JPG, up to 2MB) in the invoice builder. The signature is placed in the designated area on your PDF invoice, giving it a professional, signed appearance.

Question 6

What information should I include on every invoice?

Accepted Answer

A complete invoice should include: your business name and contact details, client name and address, unique invoice number, invoice date and due date, itemized list of products or services with quantities and rates, subtotal, applicable taxes, discounts, total amount due, payment terms, and accepted payment methods.

Question 7

Can I customize the invoice number format?

Accepted Answer

Yes. In the invoice builder, you can set any invoice number you prefer. We recommend a sequential format like INV-001, INV-002 or a date-based format like 2026-001 for easy tracking and accounting compliance.

Question 8

How do I add notes or terms to my invoice?

Accepted Answer

In the 'Finalize' step of the invoice builder, you'll find a 'Notes' field where you can add payment instructions, thank you messages, warranty information, or any custom text that appears at the bottom of your invoice PDF.

Question 9

Can I preview my invoice before downloading?

Accepted Answer

Yes. The invoice builder provides a real-time live preview that updates as you enter information. You can see exactly how your final PDF will look before generating it, including all formatting, logo placement, and calculations.

Question 10

What file format are invoice exports?

Accepted Answer

Invoices are exported as high-quality PDF files formatted for A4 paper. The PDFs use professional typography and precise layout calculations, making them suitable for printing, emailing to clients, and archiving for tax purposes.

Question 11

Can I send invoices directly to clients by email?

Accepted Answer

Yes. Pro and Business plan users can send invoices directly to clients via email with one click from inside the invoice builder. The PDF is automatically attached to the email, and delivery status is tracked.

Question 12

How do I handle partial payments on invoices?

Accepted Answer

You can track payment status from your dashboard. When a client makes a partial payment, update the invoice status to reflect the remaining balance. Create a follow-up invoice or credit note for the outstanding amount if needed.

Question 13

Can I create invoices in different languages?

Accepted Answer

Invoixca currently supports English, with full interface localization for Urdu and Arabic coming soon. You can already create invoices with custom text content in any language using the form input fields.

Question 14

How do I void or cancel an invoice?

Accepted Answer

From your dashboard, locate the invoice you want to void and update its status to 'Cancelled' or 'Void.' We recommend creating a credit note referencing the original invoice number for proper accounting records rather than deleting the invoice entirely.

Question 15

What is the difference between an invoice and a receipt?

Accepted Answer

An invoice is a request for payment sent before or at the time of delivery. A receipt is proof of payment issued after the client has paid. Invoixca allows you to create both — use the Invoice Generator for invoices and the Receipt Maker tool for receipts.

Question 16

How many invoice templates does Invoixca offer?

Accepted Answer

Invoixca currently offers 11 professional invoice templates: Modern, Minimal, Professional, Corporate, Classic Teal Grid, and 6 additional premium designs. Free plan users can access 3 templates, while Pro and Business plans unlock all 11.

Question 17

Can I switch between templates after creating an invoice?

Accepted Answer

Yes. You can change the template at any time in the invoice builder by clicking a different template in the Template Gallery section. Your entered data (business details, line items, totals) is preserved when switching templates.

Question 18

Which templates are free?

Accepted Answer

The Modern, Minimal, and Classic Teal Grid templates are available on the Free plan. The remaining 8 premium templates (Professional, Corporate, and others) require a Pro or Business subscription.

Question 19

Can I customize the colors or fonts of a template?

Accepted Answer

Each template has a professionally designed color scheme and typography that cannot be individually customized at this time. However, the variety of 11 templates ensures you can find a design that matches your brand aesthetic.

Question 20

Do templates support right-to-left (RTL) languages?

Accepted Answer

Invoixca templates are architected for RTL language support (Arabic and Urdu), with full RTL interface switching coming soon. You can enter RTL text content in form fields right now.

Question 21

Are the templates suitable for international invoicing?

Accepted Answer

Yes. All templates support multi-currency formatting, international address formats, tax rate configurations (VAT, GST, Sales Tax), and multilingual content. They are designed to meet professional invoicing standards across global markets.

Question 22

Can I use templates for quotes or proposals?

Accepted Answer

While Invoixca's templates are optimized for invoices, you can adapt them for quotes by changing the header text and removing payment-specific fields. For dedicated quote functionality, check the Quotes feature available on Pro and Business plans.

Question 23

Do templates include bank details sections?

Accepted Answer

Yes. All templates include an optional bank details section that you can enable in the 'Finalize' step. When enabled, your account number, account holder name, and SWIFT/bank information appear clearly on the PDF.

Question 24

Are the templates print-ready?

Accepted Answer

Yes. All templates are designed for A4 paper at 300 DPI resolution with proper margins, making them suitable for professional printing. The PDF output uses vector-based text rendering for crisp, clean print quality.

Question 25

Will new templates be added in the future?

Accepted Answer

Yes. Our design team regularly develops new invoice templates based on user feedback, industry trends, and regional requirements. Pro and Business subscribers automatically receive access to new templates as they are released.

Question 26

Does Invoixca calculate taxes automatically?

Accepted Answer

Yes. In the 'Finalize' step, enter your tax rate (percentage) and Invoixca automatically calculates the tax amount based on your subtotal. The tax amount, rate, and resulting total are clearly displayed on the PDF invoice.

Question 27

Can I apply different tax rates to different line items?

Accepted Answer

Currently, Invoixca applies a single tax rate to the invoice subtotal. For complex multi-rate tax scenarios, you can add tax as a separate line item with the appropriate amount and label (e.g., 'VAT 20%' or 'GST 10%').

Question 28

Does Invoixca support VAT invoicing?

Accepted Answer

Yes. You can add your VAT registration number to your business details, set the VAT rate in the tax field, and the generated invoice will display all VAT-compliant information including the VAT amount breakdown.

Question 29

Does Invoixca support GST invoicing?

Accepted Answer

Yes. Invoixca supports GST calculations for countries like India, Australia, New Zealand, Canada, and Singapore. Enter your GST registration number and rate, and the system calculates GST amounts automatically.

Question 30

Can I add withholding tax to invoices?

Accepted Answer

Yes. You can include withholding tax by adding it as a deduction line item or using the notes field to specify withholding tax requirements. The discount field can also be used to reflect withholding tax deductions from the total.

Question 31

Does Invoixca generate tax-ready reports?

Accepted Answer

Pro and Business plan users have access to the Financial Dashboard which provides revenue reports, payment tracking, and invoice summaries that can be used for tax preparation. Export these reports for your accountant or tax filing.

Question 32

Is Invoixca compliant with e-invoicing regulations?

Accepted Answer

Invoixca generates standard PDF invoices that meet general business invoicing requirements in most jurisdictions. For specific regulatory e-invoicing mandates (like Italy's SDI or India's GST e-invoicing), consult your local tax authority for additional requirements.

Question 33

Can I include my tax identification number on invoices?

Accepted Answer

Yes. In your business details, there are fields for tax ID, VAT number, or any other registration number required by your jurisdiction. These appear on every invoice you generate.

Question 34

How do I handle invoices for tax-exempt transactions?

Accepted Answer

For tax-exempt transactions, set the tax rate to 0% and include a note explaining the tax exemption reason (e.g., 'Tax-exempt under Section X' or 'Reverse charge applies'). This creates a clear audit trail for tax purposes.

Question 35

Does Invoixca handle reverse charge VAT?

Accepted Answer

You can indicate reverse charge VAT on invoices by setting the tax rate to 0% and adding a note such as 'Reverse charge: VAT to be accounted for by the recipient under [relevant legislation].' The tax amount will show as zero with your explanatory note.

Question 36

Can I generate invoices for multiple tax jurisdictions?

Accepted Answer

Yes. Since each invoice allows you to set the tax rate and label independently, you can create invoices with different tax rates for different jurisdictions. Store different business profiles in your dashboard for quick switching between tax setups.

Question 37

Does Invoixca provide annual tax summaries?

Accepted Answer

Business plan users can access annual revenue and invoice summaries through the Financial Dashboard. These reports aggregate your invoicing activity by month, quarter, or year, making tax preparation significantly easier.

Question 38

What payment methods does Invoixca accept for subscriptions?

Accepted Answer

Invoixca subscriptions are processed through Lemon Squeezy, which supports credit cards, debit cards, Apple Pay, and Google Pay. All payments are securely processed with PCI DSS compliance.

Question 39

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your subscription plan at any time from the billing settings in your dashboard. Upgrades take effect immediately with prorated billing, and downgrades take effect at the end of your current billing period.

Question 40

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time with no penalties or cancellation fees. Your subscription remains active until the end of your current billing period, after which your account reverts to the Free plan.

Question 41

Is there a money-back guarantee?

Accepted Answer

Yes. All paid plans include a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact our support team for a full refund.

Question 42

Do I need a credit card to use the free plan?

Accepted Answer

No. The Free plan requires no credit card and no payment information. You can create an account and start generating invoices immediately with your 5 monthly credits.

Question 43

How do invoice credits work?

Accepted Answer

Each invoice action (PDF download or email send) consumes 1 credit. Credits reset monthly on your billing date. Unused credits do not roll over to the next month. The Business plan provides unlimited credits with no tracking.

Question 44

Will I be charged if I exceed my credit limit?

Accepted Answer

No. If you exhaust your monthly credits, you will not be charged automatically. Instead, you'll be prompted to upgrade your plan or wait for your credits to reset on your next billing date.

Question 45

Can I purchase additional credits without upgrading?

Accepted Answer

Currently, additional credits are available by upgrading to a higher plan. The Pro plan (100 credits/month) covers most freelancers and small businesses, while the Business plan provides unlimited credits.

Question 46

Do you offer annual billing discounts?

Accepted Answer

Please check our pricing page for the latest billing options. Annual plans, when available, typically offer a discount equivalent to 2 months free compared to monthly billing.

Question 47

How do I get an invoice for my Invoixca subscription?

Accepted Answer

Subscription invoices are automatically generated by our payment processor (Lemon Squeezy) and sent to your registered email address. You can also access billing history from your dashboard settings.

Question 48

How do I create an Invoixca account?

Accepted Answer

Click 'Start Free' on the homepage or navigate to the sign-up page. You can register with your email address and password, or use Google Sign-In for faster onboarding. No credit card is required.

Question 49

Can I use Invoixca with Google Sign-In?

Accepted Answer

Yes. Invoixca supports Google OAuth for single sign-on. Click the 'Continue with Google' button on the login or signup page to authenticate with your Google account.

Question 50

What is included in the Free plan?

Accepted Answer

The Free plan includes 5 invoice credits per month, PDF download capability, access to 3 premium templates (Modern, Minimal, Classic Teal Grid), public tool access (calculators, receipt maker), and basic email support.

Question 51

What does the Pro plan include?

Accepted Answer

The Pro plan ($19/month) includes 100 invoice credits per month, all 11 templates, one-click email delivery to clients, the Financial Dashboard with analytics, priority support, recurring invoices, and the AI Receipt Scanner.

Question 52

What does the Business plan include?

Accepted Answer

The Business plan ($49/month) includes unlimited invoice credits, removal of Invoixca branding from invoices, advanced analytics and reporting, team admin controls for multi-user workspaces, 24/7 dedicated support, and custom integrations.

Question 53

Can I delete my account?

Accepted Answer

Yes. You can request account deletion by contacting support@invoixca.com. Upon deletion, all your personal data, invoice records, and account information are permanently removed from our systems within 30 days, in compliance with GDPR requirements.

Question 54

Can I have multiple users on one account?

Accepted Answer

The Business plan supports multi-user workspaces with role-based access controls. Team members can be assigned different permission levels (admin, editor, viewer) to collaborate on invoicing and financial management.

Question 55

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your registered email address. You'll receive a password reset link via email. The link expires after 1 hour for security. If you signed up with Google, use Google Sign-In instead.

Question 56

Can I change my email address?

Accepted Answer

Yes. You can update your email address from the account settings page in your dashboard. A verification email will be sent to your new address to confirm the change.

Question 57

Is there a free trial for paid plans?

Accepted Answer

The Free plan effectively serves as a trial — you get 5 invoice credits monthly with no credit card required. This allows you to fully evaluate the invoice creation workflow before committing to a paid plan.

Question 58

Is my invoice data secure?

Accepted Answer

Yes. Invoixca uses Supabase (PostgreSQL) with Row-Level Security (RLS) to ensure each user can only access their own data. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

Question 59

Does Invoixca comply with GDPR?

Accepted Answer

Yes. Invoixca is fully GDPR compliant. We provide data portability, the right to erasure, transparent data processing disclosures, cookie consent management, and a dedicated privacy contact. Our full Privacy Policy details all GDPR provisions.

Question 60

Does Invoixca comply with CCPA?

Accepted Answer

Yes. For California residents, we provide the right to know what personal data is collected, the right to delete personal data, the right to opt out of data sales (we do not sell data), and non-discrimination protections.

Question 61

Do you sell user data to third parties?

Accepted Answer

No. Invoixca never sells, rents, or trades your personal data or invoice information to third parties. Your financial data belongs to you. We only share data with service providers essential to platform operation (hosting, payment processing) under strict data processing agreements.

Question 62

How is my payment information handled?

Accepted Answer

Invoixca does not store your credit card or payment information directly. All payment processing is handled by Lemon Squeezy, a PCI DSS Level 1 certified payment processor. Your payment details never touch our servers.

Question 63

Can I export and download all my data?

Accepted Answer

Yes. Under GDPR data portability rights, you can request a complete export of your personal data and invoice records. Contact support@invoixca.com to request a data export, which will be provided within 30 days.

Question 64

What happens to my data if I cancel my account?

Accepted Answer

When you cancel your subscription, your account remains active on the Free plan. If you request account deletion, all your personal data, invoices, and associated records are permanently deleted within 30 days.

Frequently Asked Questions

Invoicing

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Taxes & Compliance

Payments & Billing

Account & Plans

Security & Privacy

Technical & Software

Business & Accounting

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